March 13, 1998 - ELSA's
aim is to offer innovative products of high quality to the customer.
Customer service is one the most important components of any
ELSA product. For this reason, ELSA now provides an extended
service concept, effective as of January 1, 1998. One of the
outstanding features of the service concept is the prolongation
of warranty from three to six years. For all ECOMO monitors
and the videoconferencing system ELSAvision 32,
there is a warranty period of three years.
The central ELSA Service telephone number is +49-241-606-5112. From Mondays to Fridays, 9.00 a.m. to 5.00 p.m., callers can request information about documentation, updates, product range information, and statements about service procedures and repair status.
To clarify technical questions, ELSA AG places about 50 product specialists at your disposal. In line with the improved service concept, the hotline times have been extended so that support is available from Mondays to Fridays, 9.00 a.m. to 5.00 p.m, under the following telephone numbers:
| ISDN PC boards | +49-241-606-6141 |
| ISDN terminal adapters | +49-241-606-6142 |
| Modems | +49-241-606-6143 |
| PC cards | +49-241-606-6144 |
| Videoconferencing | +49-241-606-6146 |
| ISDN routers | +49-241-606-6147 |
| Graphics boards - CAD | +49-241-606-6132 |
| Graphics boards - office/games | +49-241-606-6131 |
| Monitors | +49-241-606-6135 |
The ELSA Online service, including public support newsgroups in the Internet, is available around the clock under:
| Internet | http://www.elsa.com |
| LocalWeb | +49-241-93 88 00 |
| CompuServe | GO ELSA |
ELSA AG is a stock company based in Aachen, Germany, with subsidiaries in Santa Clara (California), Taipei (Taiwan), and Tokyo (Japan). Founded in 1980, ELSA has built up a world-renowned reputation for applying advanced engineering expertise to computer graphics and data communications products. Technological competence, German standards of quality, leading-edge products and services backed up by excellent support: these are factors which firmly place ELSA at the forefront of the market today.
All names mentioned may be trademarks or registered trademarks of their respective owners. The ELSA logo is a registered trademark of ELSA AG.