Tech Support

ELSA Y2K Compliant
Important note: Before you contact Tech Support, please make sure you have information about your system configuration, the version or serial number of your ELSA hardware and software, as well as an exact error description.

Inquiry Form Graphics Board
(Including,GLoria XXL , XL , L , LMX , Synergy ,and Synergy II )
Please use this form if you wish to post an inquiry. Full information will help both you and us, since we can only provide a quik solution to your problem if we have all necessary information. You can copy and paste the following text directly into your inquiry.
Product
    Product :
    Serial number (Board) :
    BIOS version
    Video RAM
    Bus system
    Shipped CD
      (For example : WinnerWare E-98)
Operating System
    Operating system
    Version
    Service Pack/Release
    DirectX / Version
    Internet Explorer 4 Desktop installed
Computer Hardware
Mainboard (manufacturer, type, revision)
    Chipset
      (For example : Intel BX 440)

    Processor/CPU
      (For example : AMD K2-233)
    Main memory
    BIOS manufacturer version
    Additional devices (sound / network / scsi...)
    Computer system (manufacturer / model /...)
    Monitor (manufaturer, type)
Grahics Driver
    Display Driver, version
    OGL Driver, version
    Color Depth
    Resolution
    Refresh rate
    Screen mode
    Monitor Control version
    Configuration
    'Enable Device bitmaps' enabled
    OGLquery working ?
      (run program \ ELSAware \ OGLquery \ OLquery.exe)
    Heidi / version
    MAXtreme / version
    POWERdraft / version
    ELSAview 3D / version
Additional Information
GLoria Settings
    3D
    GDI in Single-Buffer-Modus
    GDI in double-Buffer-Modus
    Overlay Planes
    Unix-OpenGL
    Double-Write
    Double Buffering
    Buffer
    Alphs Channels
    3DS MAX 1.x
    3DS MAX 1.x :
Video I / O
    VideoIn
    Capture
    VideoOut

sup-us@elsa.com

If you are looking to download the latest drivers, please visit our File Area.